All orders are processed within 1-3 business days (excluding weekends and holidays).

Once your order has been processed, you will receive a confirmation email with your tracking information.

Note: Shipping times may vary depending on your location and carrier delays.

Once your order has shipped, you will receive an email with tracking information. You can track your order directly on the carrier’s website.

At this time, we only ship within the United States. We are working on expanding our shipping to international locations soon!

Skinology is not responsible for lost or stolen packages once they have been marked as delivered by the carrier.

If your package is missing, please check with your local post office or carrier service. If you still have issues, contact our support team at customerservice@skinologyclub.com for assistance.